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FAQ

With virtual Voice Mail, is the message that answers the virtual phone number always the same?

- No, with JetNumbers you can personalize the welcome message of your voice mail by recording the message of the automatic answering machine in a voice file (.wav) no bigger than 2MB and then sending it to us for configuration.
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Are the virtual Voice Mail phone numbers exclusive?

- Yes, as all of the services that JetNumbers offers, your voice mail will be assigned to a unique virtual phone number, exclusive for each client; it?s just like having your own personal phone number with your personal voice mail service attached to it.
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Can I receive my voice messages on any computer?

- Yes, the voice mail messages are sent to your e-mail in files in a .wav format (audio files). This is a standard format that all computers are able to recognize and play, therefore you will be listening your voice mail messages wherever you check your mail account.
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Can all e-mail accounts receive virtual Voice Mail voice files?

- Yes, all of the messages that are sent to your e-mail have the voice message recorded in an attached file. You must open the file to be able to hear the message. It is important that you make sure that your e-mail account always has available space in order to receive these files.
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What is the message limit that I can receive?

- By having a virtual voice mail phone number forwarded to your e-mail, people are able to make unlimited calls, leaving as many messages as they wish.
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Example 1:

- Your company is located in Brazil and you have many clients in the United States. So that your clients are not overwhelmed by high international call phone bills and your company can offer better service, your clients will be able to call a local number and leave a voice mail message (with complaints, suggestions, orders, etc.) and we will instantly send the message in audio format to your e-mail.
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Example 2:

- If your son has moved to another country, keep in touch more frequently. Now communicating with him is a lot easier and cheaper. By subscribing to JetNumbers Virtual Voice Mail Plan you will be able to call your son at an exclusive local number and leave as many voice messages as you like, and these will immediately be received through his e-mail.
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Is this VOIP?

- No, our system is not VOIP, but JetNumbers uses VOIP for a small part of the process.
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Do I have to install any device?

- No, a big difference between our system and VOIP (Vonage, Lingo, etc) is that with JetNumbers you don’t need to install complicated devices and configure them, you just follow our wizard and once you have finished you will have your new phone abroad activated.
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Is JetNumbers cheaper that an international phone call for the dialler?

- Yes, JetNumbers is much cheaper than international phone calls, either making them from your local Telephone company or a Calling card.
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Is JetNumbers cheaper than a calling card?

- Yes, JetNumbers is cheaper than a calling card and much comfortable, there is no need to dial complicated numbers, and quality is much better.
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Can I have a number in USA while I live in Brazil?

- Yes, this is what the system is about.
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Can I have multiple numbers (ie: 1 in France, 1 in the UK and 1 Israel) all forwarded to a unique phone in the US?

- Yes sure, that is one of the great advantages of JetNumbers.
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Can I make outgoing calls from my new Jetnumber Virtual number?

- Jetnumber Virtual Numbers ring to your primary number and are for inbound calls only.
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Are the provided numbers individual to each customer and is my privacy guaranteed?

- Yes, JetNumbers provides unique phone numbers to each customer and the numbers will belong to you for as long as you want it. JetNumbers will not list any of the provided phone numbers in any directory and does not disclosure the identity of the customers
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How long will I own the assigned phone number?

- The assigned phone number will be yours until you decide to cancel the service; therefore you can give the number to customers and print it in catalogs and brochures
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Can I route my number to a mobile phone?

- Yes, you can route the calls to a mobile phone. Please be aware that there can be differences in minute cost.
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Can I block the incoming calls on certain hours?

- This feature will be added soon. You will be able to block all calls in certain time ranges and/or days of the week.
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Can I record a welcome message?

- You can personalize the welcome message of your voice mail by recording the message of the automatic answering machine in a voice file (.wav) no bigger than 2MB and then sending it to us for configuration.
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How can I cancel my account?

- To cancel your account you should only send us an e-mail to numbers@JetNumbers.com, up to 5 days before your payment date, letting us know your decision and the reason for it.
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Is there any cancellation period?

- Yes. You can cancel your account up to 5 days before each payment date.
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Is there any cancellation fee?

- If cancellation is made within the first two months of service there will be a cost of 50% of total amount paid by costumer; unless the payment was made by Western Union in which case there will be a cost of one (1) extra monthly fee.
Cancellations made alter the third month of service will have no cancellation fees.
 
 
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